Returns & Exchanges
At Jax & James, we want you to love every piece you wear, which is why we offer a 30-day return window for all unwashed and unworn garments with original tags attached. Our goal is to ensure your wardrobe is a perfect fit for your lifestyle, providing seamless exchanges or full refunds to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship It Back
Drop off your package at any authorized carrier location; we recommend keeping your tracking receipt for peace of mind.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing